Monday, 28 September 2009

New Logo


Actually going quite well now that i have discovered and fixed the problem i was having. Check out my new log and let me know what you think...

It also includes a free support ticket facility. Pretty impressive considering it is free. Check this out

Sunday, 27 September 2009


More web designing in joomla this time.. Going well but quite complex.. Trying to change my logo :-/

More work to do... Have to get back to the Havana one first..

- Posted using BlogPress from my iPhone

Saturday, 26 September 2009


Currently designing a website for
Only really done one page so far, being trying to unsuccessfully tranfer their domain over.. A frustrating exercise..

- Posted using BlogPress from my iPhone

Friday, 25 September 2009

Technical Skills...

Technical Skills
- Microsoft Certified Professional
- Microsoft Office, all versions
- Microsoft Project
- Exchange 2000 / 2003 / 2007
- Routers and modems
- MS SQL Server 2000 / 2005
- Blackberry Enterprise Server installation and support
- Dell OpenManage
- PCI Compliance
- Windows scripting
- Microsoft Server (2003 to 2008) and Exchange (2003 to 2007) Migrations
- Citrix and Citrix Xen Server
- MOM 2005 / 2007
- Trend micro, Sophos, Kaspersky Anti-virus
- Disaster Recovery Solutions
- Symantec Backup Exec, ARCServe, Acronis, StorageCraft Backup solutions
- Linux
- Webhosting platforms incl. Interworx, Apache, IIS
- Microsoft windows server 2000, 2003, 2008, SBS 2003, SBS 2003
- Active Directory 2000, 2003, 2008
- Autotask, ConnectWise, RT
- Level Platforms, Kaseya, N-able, Centrastage monitoring software
- Thinprint enhanced printing software
- Virtualized environments

Other Skills
- Sales including hardware, software and services
- Strong Staff Management skills
- Business Management
- Calm in a crisis
- Basic accounting
- Customer services
- Ability to deal with management at all levels
- Analytical

some key achievments

- Successfully project managed the migration to new hardware and software versions of over 10 windows servers, small business servers and exchange servers for different clients. Including exchange 2003 to exchange 2007.

- Managed the servers and network infrastructure of over 40 clients ensuring all equipment is healthy and monitored and reducing downtime by an average of 30%.

- Managed up to five support engineers including assigning work, training etc.

- Responsible for identifying and implementing business management software that resulted in 23% increased profit, greatly improved efficiency and reduced billing slippage. Autotask and Connect Wise software.

- Introduced ITIL and other help desk standards and policies to improve efficiency and IT support effectiveness delivered to our customers.

- Project managed a number of virtualization implementation projects resulting in huge cost savings including £2k a year in electricity alone.

A bit about my current role...

As I have always had a large workload, it is critical that I manage this effectively using both project management skills and the relevant software. These help to ensure that I am methodical and pay great attention to detail.

Working with clients in business critical situations, it is important to take control, manage expectations and ensure systems are back up and running in the quickest possible time. This means taking ownership of technical issues until they are completely resolved regardless of the time of day or night. It is vital that communication is ongoing between all parties involved, including external engineers (e.g. Microsoft) and the owners of the business.

Having worked at Director level in SME organisations for the past 10 years, I have also dealt with hundreds of SME clients and been involved in these companies at management level so as to understand their business and design IT infrastructure systems and solutions and to meet their specific requirements. I have project managed these solutions to successful implementation, spearheading a small team and being the technical lead with my 12 years of 3rd line support experience. My many skills include SQL server management, IIS and an understanding of Visual Basic, ASP. I have also been instrumental in integrating CCTV solutions into a number of our client’s networks for monitoring the physical security of their site.

As a Technical Director, I have always strived to build strong relationships with suppliers and external resources, as they are very often key to the success of delivering quality services on time to our client base.

As the manager of the technical team, my responsibilities included managing the incoming support requests and assigning these to engineers. I monitored the engineers’ weekly targets and analysed the support data to spot trends and “think outside of the box” to resolve these permanently. I am particularly proud of my role in training and mentoring a trainee first line support technician who is now well on his way to becoming a first rate engineer.

The biggest positive effect I had on the company’s profit margins was implementing software to handle the workflow of support tickets and projects right through to billing. My role as consultant to several of our clients also helps to bring in extra revenue as well giving the clients the added value that makes our company market leading and different from the rest.

Looking for my next challenge...

Currently the Technical Director of an IT Support/Outsourcing Company, I have over 10 years experience in this type of position as well as extensive 3rd line technical skills (over 12 years).

I am looking for a position that will utilize my strong management and technical skills as well as take advantage of my proven experience in business management to significantly increase the profit of your company.